May 18, Technical Communication: Process and Product, Seventh Edition, .. An,-/ * * /29*:*#,5 6]9,,0) includes pdf files for books on. "Technical Writing: Process and Product, Fifth Edition, offers numerous tools to create effective written communication in the workplace. A step-by-step process, . Technical Communication: Process and Product, MLA Update, 9th Edition. Sharon J. Gerson, DeVry University (Retired). Steven M. Gerson, Johnson County.
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Perpustakaan Universitas Indonesia >> Buku Teks. Technical writing: process and product / Sharon J. Gerson, Steven M. Gerson. Gerson, Sharon J. Deskripsi. Technical Writing: Process and Product (5th Edition) [Sharon J. Gerson, Steven M . Gerson] on mtn-i.info *FREE* shipping on qualifying offers. This full color. Technical Communication: Process and Product (9th Edition) [Sharon J. Gerson, Steven M. Gerson] on mtn-i.info *FREE* shipping on qualifying offers.
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Audiencecharacteristics of the products users; in some cases, there may be more than one type of user. You should provide as much information as you can about each type of user.
This should include their education level, demographic information, level of technological expertise, and the features that each type of user will use. The more you know about your audience, the easier it will be to write content that meets their requirements. See Audience, audience, audience on page 90 for more information.
Deliverablesthe names of the documents you will create, a brief description of each, and how they will be delivered printed manuals, online help, HTML, and so on. This list should also include any rich media content such as videos you plan to deliver.
For more information on rich media, see Using rich media content on page Receivableswhat the writers and other documentation team members need from others such as the latest version of the product, access to the developers to get questions answered, existing content, and a template from the template designer.
Chapter 3: Very necessary evilsdoc plans and outlines Stylewhat style guidelines will be followed such as in-house style guidelines and The Chicago Manual of Style. Taskslist of the actions required to complete the project and who is responsible for them. For example, the documentation team will handle information gathering, writing, editing, production editing, and indexing.
The product developers will provide technical assistance and ensure the accuracy of content. Toolswhat tools such as desktop publishing and graphics software the documentation team will use to create the content.
Chapter 4, The Tech Writers Toolbox, provides more information about tools. Schedulesa schedule for each deliverable see Any formulas for writing doc plans?
A schedule should also include dates for editing, illustration, indexing, and preparation for final output print, online, or both. Sometimes, the doc plan itself is a deliverable, particularly if youre a freelance or independent writer.
Even if youre not required to deliver the doc plan to your client or your internal customers such as the development team , its a good idea to let them see the doc plan to ensure that everyone understands what they need to do to keep the deliverables on schedule.
Begin steps with verbs. You might want to consider tightening the clamp. Tighten the clamp. Without a verb, this is not a required action. Personalize text with pronouns. Article 1. Writing Review the criteria for successful instruction.